Returns & Exchanges

At Tony’s Chocolonely, we want you to be 100% crazy about your chocolate; if your order arrives damaged or is incorrect, we are committed to making it right to ensure a fair experience for everyone. Due to the perishable nature of our cocoa products, we generally cannot accept physical returns, but we will gladly offer a replacement or refund for any quality issues.

Return Process

• 1.
  Contact the Choco-line

  Reach out to our customer service team within 14 days of delivery through our contact form or email, providing your order number and details of the issue.

• 2.
  Share the Evidence

  To help us improve our supply chain, please attach clear photos of the damaged bars, the packaging, and the batch code found on the wrapper.

• 3.
  Quality Review

  Our team will review your request within 48 hours to determine if a refund or a fresh shipment of chocolate is the best way to resolve the problem.

• 4.
  Resolution Delivery

  Once approved, your refund will be processed to your original payment method, or a new tracking number will be sent for your replacement bars.